- Job Posted Date : 2017-07-30 21:21:35
- Job Reference : J821227323133708
- Industry : Others
- Job Position : Customer Service Specialist/Technical Support Representative
Provide excellent customer service to internal and external customers
Work in a call centre environment answering questions regarding billing, payment and collection processes
Be efficient and accurate with data entry and call management
Foster strong customer relationships and guide potential and new customers through the adoption of the product via phone consultation, one-on-one training, and follow-up
You are passionate about bringing your best, putting the customer first and you are a team player recognizing that we stronger together
Respond to incoming customer tickets and calls
Troubleshoot customer issues and research solutions
Document, replicate, and submit any reported defects and bugs from customers to the development team
Assist in installation of new apps via remote access
General tasks to assist customers/co-workers as needed
At least 6-months of related experience
Excellent customer service skills
Excellent attention to detail
Excellent written and verbal communication skills
Highly motivated, Self-starter
Ability to follow and understand protocol
Strong computer and keyboarding skills
Professional, friendly and courteous in all interactions, whether with customers or co-workers.
Ability to multi-task and handle large workloads as we grow
Perform well in a busy operation and remain calm under pressure.
Team player adaptable to a changing environment.
Proficiency with computer software, including Microsoft Office products, PC and MAC
Experience in installing aps across multiple platforms (Android, iOS, OSX, Windows
Experience with servers and how they work would be beneficial
An understanding of cloud based services
- Years of Experience : 1
- Work Location :
Luzon | NCR,
- Benefits: Will be discussed upon the interview
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- Job Status:
- Company Address : Ortigas, Pasig City
- Contacts :
- Company Info : At iStaff, it is our business to make your business work as efficiently and effectively as possible.
We are an offshore solutions provider that not only supplies you with the highly qualified professionals you need to get your projects going, but also supports you throughout the duration of the partnership. From short-term project-based engagements to full-term staff leasing services, we are fully capable of helping you bring your plans out of the drawing board and making them convert for you as soon as possible.
Our experienced and highly skilled professionals include SEO Specialists, Programmers, Web Designers, Writers, Link Builders, Virtual Assistants and Support Staff among many others—all available for significantly lower costs than their local counterparts. Our packages are specially developed to be simple and responsive to your needs. We also have sharp, experienced managers who will closely supervise your staff and see to it that they provide you with deliverables on time and under preset parameters.
For interested candidates please send your resume to email@example.com